At NQ School Photography we want to ensure your school’s photography day is easy for everyone involved. To help, we've prepared answers to the most Frequently Asked
What should I do if I can’t find my child’s order form?
If you have lost your order form, generally the school office will have spare forms within 7 days of the photo shoot. You can also email us at firstname.lastname@example.org
or phone us on 4035 5388 to obtain your shootkey to order online.
What methods of payment do you accept?
We accept most forms of payment from cash & online credit card payments to Direct Deposit. Please note we do not accept AMEX.
How can I order a sibling photo?
Sibling photos (only students attending that school) can be taken on school photo day.
Order forms can be obtained from the school office
Orders can be placed online (must be received before 12md the day before photo day)
Download an order form & send to your school office prior to photo day.
My husband/wife and I are separated. How do we each order photos?
Both parents are welcome to order online or through the order forms delivered to the school. Please indicate on the order form for whom the order is intended.
How long will it take for our photographs to be delivered to the school?
We pride ourselves on delivering your photos quickly and aim to have your order delivered to the school within 4-6 weeks of photo day. This depends on proofing turnaround
times and delivery times, particularly to remote schools.
I ordered photos for my child but they haven’t arrived yet
School staff will distribute photo packages. This can take several days to complete. If other students have received their package, but your child has not, please wait 3
working days before forwarding the details to: email@example.com
What if a parent is unhappy with a child’s photo? Do you offer refunds to parents?
Please contact our office to discuss your concerns. You may return your photos to us within 14 days of delivery for a full refund.
This money-back guarantee does not extend to any packages that are missing prints or are damaged in any way. Refunds cannot be given on digital products.
Due to the fact that we archive all images from previous years, if you would like to order photos of your children from last year or earlier please call us on 07 4035-5388 and we can
process your order over the phone. Please note that there may be a small administration fee to cover the cost of retrieving the images from the archives and re-printing.
Thank you for entrusting NQ School Photography with your child’s memories and we look forward to hearing from you.
The NQ School Photography Team
The NQ School Photography Covid-19 Policy
Considering these unprecedented times, we would like to make all North Queenslanders aware of a range of protocols we have put in place for not just 2020, but into the foreseeable future. Following consultation both internally and externally, we have implemented the following procedures – effective immediately:
Photo day in Term 2, 3 & 4 may look different to how it normally would.
We will be discussing your school’s options directly with them and working towards a COVID-19 compliant photo day where all social distancing, hygiene and protective measures for your children are strictly adhered to in line with government requirements, advice and directions.
All NQSP Staff have completed the COVID-19 Infection Control Training Certificate, available on the Australian Government My Health Website, had a Flu Vaccination, downloaded the Covid-19 App & has their temperature recorded daily.
Each photographer (both group and portrait) has been supplied with sanitizing hand wash, wipes and sanitizing spray for use on a frequent basis.
Please assist us in not allowing sick children to come in specifically for photo day.
Our priority at NQ School Photography has always been to ensure the safety and wellbeing of everyone, staff, and pupils alike, and we anticipate that the changes to our protocols will be well received.
We hope that our professional approach to tackle this unprecedented health crisis meets with your approval and we thank you for your support and understanding during these difficult times. We wish all Queenslanders a safe and healthy return to a normal school life and look forward to a continuance of our happy association.